The China Global Investment Summit: Hangzhou 2015
中国全球投资峰会:杭州 2015

David Lynch

Managing Director, Head of Technology and Operations, Hong Kong and Mainland China

DBS Bank

David is managing director and head of technology and operations, Hong Kong and Mainland China. He joined DBS Bank in July 2013. David has wider responsibility for innovation and customer experience overall within the bank, in addition to managing the real estate and procurement functions. Since joining the bank, David has led the digital transformation program. This includes mobile and internet channel development, process and robotic automation, core platform agility / scalability, knowledge management, data management, cognitive computing / artificial intelligence as well as people and culture change.


David is a passionate innovator and technologist and exceptionally focused on customer experience in the digital world. He is a developer of the next generation of digital banking talent. Under David’s leadership, the bank has won multiple awards and has established a strong alliance with the Citi University App Lab. In 2015, David also championed the creation of Hong Kong’s very first dedicated Fintech Accelerator in partnership with NEST, and tech giants including Amazon and Microsoft. This year he was recognized by Timetric with the Industry Award for Individual leadership in Customer Experience.     


Before joining DBS, David was with Standard Chartered Bank, as the group head of consumer banking operations and prior to that as chief investment officer for Standard Chartered China. David was a key driver of the bank’s customer experience program, mobile development and digitization initiatives. He also served as country head of wholesale banking operations as well as country technology head during his tenure.  In 2010, David was presented with the Mallesons Stephen Jaques Australia China Alumni Award for Corporate Achievement after almost 7 years in China. David also worked previously for General Motors and Arthur Andersen.


David holds degrees from both Monash University and the Royal Melbourne Institute of Technology. He is an advisory board member for Hang Seng Management College B.Sc Data Science and Business Intelligence program, as well as for Kasisto, one of world’s pioneering startups creating an AI Virtual Intelligence for banking and fintech.

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Tue 22 - Wed 23 Sep 2015

InterContinental Hangzhou, Hangzhou