The Myanmar Global Investment Forum

William Costley

Vice President of Operations - Southeast Asia

Hilton Worldwide

William Costley serves as vice president of operations for Southeast Asia, Hilton Worldwide.

He is responsible for planning and implementing strategies across a variety of key functions in the region, including revenue management, central marketing, owner relations, and human capital management. William reports directly to the president of Asia Pacific, Hilton Worldwide.

Since his appointment, William has played a key role in aligning and driving regional initiatives at more than 30 hotels across Southeast Asia comprising Indonesia, Malaysia, the Maldives, Myanmar, Singapore, Sri Lanka, Thailand, Vietnam, the Philippines, and Bangladesh. His recent achievements include leading his regional team to enter Myanmar by successfully launching the Hilton brand in the emerging market with the opening of two hotels in 2014. He works across several brands within the Hilton Worldwide’s portfolio of twelve world-class global brands including Waldorf Astoria, Conrad, Hilton, DoubleTree by Hilton, and Hilton Garden Inn.

His tenure with Hilton Worldwide began in 1990, when he joined as the financial controller at Hilton Watford, before moving to Hilton Regents Park and Hilton Heathrow in London. In 1994, he was made the executive assistant manager at Hilton Heathrow. William went on to bolster his hotel industry experience with managerial positions with Hilton Worldwide across several international markets such as London, Turkey, UAE, Egypt and Sri Lanka, He then joined Hilton Kuala Lumpur in 2008.

Prior to his current role, William was the regional general manager for Malaysia and Vietnam, where he oversaw the pre-opening of DoubleTree by Hilton Kuala Lumpur and the implementation of a USD 6 million master-plan project for the food and beverage outlets of Hilton Kuala Lumpur. He improved the team member loyalty score at Hilton Kuala Lumpur from 87 to 95 per cent, and led the hotel to several accolades and awards such as Kuala Lumpur's Best Hotel by TTG Asia and the Asia Best City Hotel by World Travel Awards. During his secondment to the Hilton Colombo, the hotel was awarded the Hilton global Brand award for service excellence.

William is an associate member of Hotel Catering International Management (HCIMA) and British Association of Hotel Accountants (BAHA), and was previously the board member and director of the American Chamber of Commerce Colombo, Sri Lanka.

Back to speakers

Tue 15 - Wed 16 Sep 2015

MICC 2, Nay Pyi Taw