FAQs

How do I apply for a place at an event?

How will I know whether my application has been successful?

What is included in the conference registration?

I have registered to attend a conference and I need to arrange accommodation; how do I do this?

Apart from those invited as a VIP guest of a sponsor, who qualifies for a free place?

If I am not eligible for a free place, may I pay to attend? How can I make payment?

What is the cancellation policy?

How can I make payment?

We accept the following methods of payment:
a) Online by credit card - Please pay online with your credit card details.
If you wish to pay online, please be assured that the website is supported by a secure communication protocol (Secure Socket Layers, or SSL) to transmit any sensitive data. Therefore when you fill in your credit card details on the online booking form, you can be sure that the data will be transmitted securely. If your browser does not support SSL please choose another payment method.
b) On the phone by credit card - Please call UK +44 (0) 20 7779 8701 with your credit card details.
Please note – credit card details can only be taken online or over the phone – do not attempt to send your CC details via fax or email.
c) Bank transfer (You must quote the relevant invoice number on all transactions)
8) Am I liable to pay VAT?
VAT is applicable on payments for all events taking place in European Union countries. Organisations registered for VAT in that country may reclaim the tax. Please give us your company VAT registration number when you apply. Organisations outside the UK and the EC should check with their excise authority as to which domestic fiscal regulations apply.

What is the cancellation Policy?

Cancellation by you:

Should you be unable to attend you may nominate a substitute to attend in your place. You must contact us in advance of the conference to substitute as on-the-day changes will not be accepted. If you do not wish to nominate a substitute we will give you a full refund less a 20% handling charge for all cancellations received 15-30 days before the conference date. Within 14 days of the conference we are unable to offer any refunds.

All cancellations must be received in writing (fax, email or post) and will be replied to. We do not accept cancellations orally. If you do not receive a reply to your cancellation request please contact us immediately on +44 20 7779 8708.

Cancellation by us:

If we are obliged to cancel a conference for whatever reason then we will give you a full refund of all delegate fees already paid.

If we are obliged to postpone a conference we will offer you the opportunity to rebook for the new conference date at the same rate or to cancel with no penalty.

Euromoney Conferences is not liable for any travel or accommodation expenses incurred by you or your company if a conference is cancelled or postponed. Your travel insurance may cover cancellation costs.